Refund policy

Return and Refund Policy

At 3raab Perfumes, we provide Authentic products and a satisfying shopping experience. If you are not completely satisfied with your purchase, our return and refund policy ensures a smooth process for resolving any issues.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request is made within 7 days of receiving the order.
  • The product is unused, unopened, and in its original packaging.
  • In case the item opened, and plastic covers opens, it’s not returnable, unless they are defective or damaged upon arrival.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: within 7 days of receiving the order, Email us at [3raabperfumes@gmail.com] or WhatsApp in the contact number in website with your order details and reason for return.
  2. Approval & Instructions: Once approved, you will receive instructions on how to return the item.
  3. Shipping the Product: The item must be returned in secure packaging to prevent damage during transit. The customer is responsible for return shipping costs unless the product was incorrect or defective.
  4. Inspection & Confirmation: Upon receiving the returned product, we will inspect it and notify you of the refund status.

3. Refund Policy

  • Refund Method: Approved refunds will be processed through bank transfer or the original payment method.
  • Processing Time: Refunds may take 14 business days to reflect in your account, depending on your bank or payment provider.
  • Non-Refundable Items: Shipping fees and handling charges are non-refundable.

4. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within [2] days of receiving the order with photos of the damaged item.
  • We will offer a replacement or a full refund, and/or additional discount which make you satisfy including return shipping costs.

5. Exchange Policy

We allow exchanges for wrong or defective items. Follow the same return process and indicate that you prefer an exchange instead of a refund.

6. Cancellations

  • Orders can be canceled before they are shipped for a full refund.
  • If the order has already been shipped, cancellation is not possible, and the return policy will apply instead.